Parkway Homes (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.
By using parkwayhomes.com.au or contacting us through it, you agree to the terms of this Policy.
Who we are
Parkway Homes is a custom home builder based on the Mornington Peninsula in Victoria, Australia. We are VBA-registered (DB-U 21534) and a member of the Housing Industry Association (No. 503295). Our registered business address is 2/7 Thomson Terrace, Dromana VIC 3936.
Information we collect
We only collect personal information that you choose to give us. The main ways this happens are:
- Enquiry form. When you complete the “Plan your build” enquiry form, we collect your name, phone number, email address, project suburb, and details you provide about your project (type, block, plans, stage, budget, timing, and any notes about your vision).
- Direct contact. If you email or call us, we keep a record of that conversation and any details you share.
- Website analytics. Our website may collect anonymous, aggregated technical information through standard analytics tools (e.g. pages viewed, approximate location, device type, referrer). This data is not used to personally identify you.
We do not knowingly collect information from anyone under 18 years of age.
How we use your information
We use the information you provide to:
- Respond to your enquiry and prepare a quote.
- Discuss your project, arrange site visits, and progress your build if you become a client.
- Keep records required by Australian building, tax, and consumer-protection law.
- Improve the website and the experience of future visitors.
We do not sell, rent, or trade your personal information, and we do not use it for unrelated marketing.
Disclosure to third parties
We only share your information where it is necessary for the purposes above. This may include:
- Trades, suppliers, surveyors, certifiers, and other professionals engaged on your project.
- Service providers who help us run the business (e.g. accounting software, email hosting, website infrastructure).
- Government and regulatory bodies where we are required by law to disclose.
We require any third party that handles your information on our behalf to keep it confidential and to use it only for the agreed purpose.
Cookies and analytics
Our website uses small files (“cookies”) stored on your device to remember basic preferences and to power analytics. You can clear or block cookies through your browser settings; doing so may affect how parts of the site work.
Storage and security
Information you submit is stored on systems we operate or on the secure infrastructure of trusted Australian and overseas service providers (including our website host and email provider). We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, and disclosure.
We keep your information for as long as we need it for the purposes set out above, or for as long as required by law, after which it is securely deleted or de-identified.
Your rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct anything that is out of date or inaccurate.
- Delete your information, where we are not required to keep it.
If you have a privacy concern or complaint, please contact us first using the details below — we will do our best to resolve it. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).
Changes to this Policy
We may update this Policy from time to time. The “last updated” date at the top of the page reflects the most recent version. We recommend reviewing it periodically.
Contact us
Parkway Homes
2/7 Thomson Terrace, Dromana VIC 3936
Phone: (03) 5982 2121
Email: info@parkwayhomes.com.au